{"id":266537,"date":"2026-01-22T21:44:29","date_gmt":"2026-01-22T21:44:29","guid":{"rendered":"https:\/\/en-ca.wordpress.org\/plugins\/call-agent-ai-web-agent\/"},"modified":"2026-03-03T14:29:40","modified_gmt":"2026-03-03T14:29:40","slug":"call-agent-ai-web-agent","status":"publish","type":"plugin","link":"https:\/\/azb.wordpress.org\/plugins\/call-agent-ai-web-agent\/","author":23399519,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.2.4","stable_tag":"1.2.4","tested":"6.9.4","requires":"5.0","requires_php":"7.4","requires_plugins":null,"header_name":"Call Agent AI \u2013 Voice & Chat Assistant","header_author":"Call Agent AI","header_description":"Add AI-powered voice and chat capabilities to your WordPress site","assets_banners_color":"6d6579","last_updated":"2026-03-03 14:29:40","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/callagentai.com\/ai-web-chatbot-voice-agent\/","header_author_uri":"https:\/\/callagentai.com","rating":5,"author_block_rating":0,"active_installs":0,"downloads":284,"num_ratings":2,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.2.2":{"tag":"1.2.2","author":"callagentai","date":"2026-01-28 18:38:11"},"1.2.3":{"tag":"1.2.3","author":"callagentai","date":"2026-02-17 21:10:10"},"1.2.4":{"tag":"1.2.4","author":"callagentai","date":"2026-03-03 14:29:40"}},"upgrade_notice":{"1.2.2":"<p>Security and validation improvements: Enhanced input sanitization with whitelist validation for all select fields.<\/p>","1.2.1":"<p>Feature UX and validation improvements for test assistant functionality.<\/p>","1.2.0":"<p>New feature: Choose which features (chat, call, or both) to enable for your visitors.<\/p>","1.1.0":"<p>New admin feature: View your account plan status directly in WordPress settings.<\/p>","1.0.8":"<p>Important update: Adds support for new backend message types including live transcription and session statistics. Recommended for all users.<\/p>","1.0.7":"<p>CRITICAL UPDATE: Required for compatibility with latest backend changes. Chat mode was broken for regular AI models (GPT-4, Gemini) without this update.<\/p>","1.0.6":"<p>Important update: Fixes audio distortion issues with OpenAI Realtime models. Recommended for all users.<\/p>","1.0.0":"<p>Initial release of Call Agent AI \u2013 Voice &amp; Chat Assistant plugin.<\/p>"},"ratings":{"1":0,"2":0,"3":0,"4":0,"5":2},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3445179,"resolution":"128x128","location":"assets","locale":""},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3445179,"resolution":"256x256","location":"assets","locale":""}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3448935,"resolution":"1544x500","location":"assets","locale":""},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3448935,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.2.2","1.2.3","1.2.4"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3448935,"resolution":"1","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3448935,"resolution":"2","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3448935,"resolution":"3","location":"assets","locale":""},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3448935,"resolution":"4","location":"assets","locale":""},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3463795,"resolution":"5","location":"assets","locale":""}},"screenshots":{"1":"AI voice and chat assistant answering visitors directly on a WordPress website","2":"AI chat assistant answering visitor questions directly on a WordPress website","3":"Visitors can start real-time AI voice conversations directly on a WordPress website","4":"Quick and simple setup directly inside the WordPress dashboard","5":"Customize your AI assistant\u2019s personality, knowledge, and behavior from the Call Agent AI dashboard"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[254846,191735,220074,2369,337],"plugin_category":[],"plugin_contributors":[254515],"plugin_business_model":[],"class_list":["post-266537","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-call-assistant","plugin_tags-ai-chatbot","plugin_tags-ai-voice","plugin_tags-customer-support","plugin_tags-lead-generation","plugin_contributors-callagentai","plugin_committers-callagentai"],"banners":{"banner":"https:\/\/ps.w.org\/call-agent-ai-web-agent\/assets\/banner-772x250.png?rev=3448935","banner_2x":"https:\/\/ps.w.org\/call-agent-ai-web-agent\/assets\/banner-1544x500.png?rev=3448935","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/call-agent-ai-web-agent\/assets\/icon-128x128.png?rev=3445179","icon_2x":"https:\/\/ps.w.org\/call-agent-ai-web-agent\/assets\/icon-256x256.png?rev=3445179","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/call-agent-ai-web-agent\/assets\/screenshot-1.png?rev=3448935","caption":"AI voice and chat assistant answering visitors directly on a WordPress website"},{"src":"https:\/\/ps.w.org\/call-agent-ai-web-agent\/assets\/screenshot-2.png?rev=3448935","caption":"AI chat assistant answering visitor questions directly on a WordPress website"},{"src":"https:\/\/ps.w.org\/call-agent-ai-web-agent\/assets\/screenshot-3.png?rev=3448935","caption":"Visitors can start real-time AI voice conversations directly on a WordPress website"},{"src":"https:\/\/ps.w.org\/call-agent-ai-web-agent\/assets\/screenshot-4.png?rev=3448935","caption":"Quick and simple setup directly inside the WordPress dashboard"},{"src":"https:\/\/ps.w.org\/call-agent-ai-web-agent\/assets\/screenshot-5.png?rev=3463795","caption":"Customize your AI assistant\u2019s personality, knowledge, and behavior from the Call Agent AI dashboard"}],"raw_content":"<!--section=description-->\n<p><strong>Call Agent AI lets visitors talk to or chat with an AI assistant directly on your WordPress website.\nInstantly handle customer support, lead qualification, and bookings \u2014 24\/7, without hiring staff.<\/strong><\/p>\n\n<p>Call Agent AI is an AI voice and chat assistant plugin for WordPress that helps businesses automatically handle customer conversations, qualify leads, and book appointments \u2014 directly on their website.<\/p>\n\n<p>Instead of missed messages or delayed responses, your visitors can:\n* **Talk to an AI agent in real time\n* **Chat instantly to get answers\n* **Book appointments or leave contact details\n* **Get help anytime, even outside business hours\n* **No complex setup. No coding required.<\/p>\n\n<h4>Two Widget Experiences (Choose What Fits Your Site)<\/h4>\n\n<ul>\n<li><strong>Chat + Voice Widget (Full Widget):<\/strong> A full assistant experience with both text chat and voice calling in one place.  <\/li>\n<li><strong>Centered Voice Button (Voice-Only):<\/strong> A clean, centered voice call button for sites that want a simple \u201ctap to talk\u201d experience.<\/li>\n<\/ul>\n\n<h4>Explore the Features That Power Smarter Conversations with Call Agent AI<\/h4>\n\n<p>Call Agent AI is more than an answering machine or basic chatbot.\nIt\u2019s a full AI call + chat system designed to handle real conversations, automate follow-ups, and integrate directly into your business workflow.\nWhether you need 24\/7 call handling, smarter lead capture, or seamless CRM sync, every feature is built to save time, reduce missed opportunities, and scale customer conversations effortlessly.<\/p>\n\n<ul>\n<li><strong>AI Voice &amp; Chat Assistant for WordPress<\/strong> - Let visitors talk to or chat with an AI assistant directly on your website \u2014 in real time.<\/li>\n<li><strong>24\/7 AI Call Answering<\/strong> - Answer customer calls instantly, day or night, so you never miss leads or support requests.<\/li>\n<li><strong>Realistic, Human-Like AI Voice<\/strong> - Natural conversations with interruptible speech for a more human experience.<\/li>\n<li><strong>AI Appointment Scheduling<\/strong> - Book, reschedule, and confirm appointments automatically with email and SMS reminders.<\/li>\n<li><strong>Multilingual &amp; Multi-Accent Support<\/strong> - Serve global audiences with AI that speaks multiple languages and accents.<\/li>\n<li><strong>Real-Time Call &amp; Chat Logs<\/strong> - Capture every conversation accurately for records, training, and follow-ups.<\/li>\n<li><strong>Automated Follow-Ups &amp; Reminders<\/strong> - Send confirmations, updates, and next-step messages automatically after calls.<\/li>\n<li><strong>Zoho CRM Integration<\/strong> - Sync calls, leads, and outcomes to <strong>Zoho CRM<\/strong> so your team always has context and follow-up details.<\/li>\n<li><strong>Integrations via Webhooks (Connect Your Favorite Apps)<\/strong> - Trigger automations in your tools using <strong>webhooks<\/strong> \u2014 send conversation outcomes to CRMs, helpdesks, Slack, Zapier-like workflows, and more.<\/li>\n<li><strong>Customizable AI Assistant<\/strong> - Configure your AI\u2019s personality, knowledge base, and responses from the Call Agent AI dashboard.<\/li>\n<li><strong>Customizable AI Workflows<\/strong> - Control how your AI responds, routes calls, schedules appointments, and triggers actions \u2014 no code required.<\/li>\n<li><strong>Flexible Widget Placement<\/strong> - Display the widget in any corner of your site or embed it anywhere using shortcodes.<\/li>\n<li><strong>Shortcode &amp; Widget Support<\/strong> - Add the AI assistant to pages, posts, sidebars, or widget areas.<\/li>\n<li><strong>Mobile-Responsive Design<\/strong> - Works seamlessly on desktop, tablet, and mobile devices.<\/li>\n<li><strong>Secure &amp; Reliable<\/strong> - All data is transmitted securely and is end-to-end encrypted.<\/li>\n<\/ul>\n\n<h4>Who This Plugin Is For<\/h4>\n\n<p>Call Agent AI is ideal for:<\/p>\n\n<ul>\n<li>Small businesses &amp; service providers  <\/li>\n<li>Agencies and consultants<\/li>\n<li>E-commerce and local businesses<\/li>\n<li>SaaS companies and startups<\/li>\n<li>WordPress site owners who want automated customer support<\/li>\n<\/ul>\n\n<p>If your website receives questions, calls, or booking requests \u2014 this plugin helps you handle them automatically.<\/p>\n\n<h4>How It Works<\/h4>\n\n<ol>\n<li>Create a free account on <a href=\"https:\/\/admin.callagentai.com\">Call Agent AI<\/a><\/li>\n<li>Set up your AI assistant (voice, chat, knowledge, behavior)<\/li>\n<li>Generate your API token and access your Assistant ID<\/li>\n<li>Install this plugin on your website and enter the required credentials<\/li>\n<li>Your AI assistant is live on your WordPress site!<\/li>\n<\/ol>\n\n<h4>Popular Use Cases<\/h4>\n\n<ul>\n<li>AI Customer Support \u2013 Answer questions automatically, 24\/7<\/li>\n<li>Lead Generation \u2013 Collect names, emails, and phone numbers<\/li>\n<li>FAQ Automation - Answer common questions automatically and reduce repetitive inquiries<\/li>\n<li>Appointment Booking \u2013 Help visitors schedule calls or meetings<\/li>\n<li>Product &amp; Service Recommendations - Guide customers to the right products for them<\/li>\n<\/ul>\n\n<h4>Requirements<\/h4>\n\n<ul>\n<li>A Call Agent AI account (free trial available)<\/li>\n<li>An active AI assistant<\/li>\n<li>API token from your Call Agent AI dashboard<\/li>\n<\/ul>\n\n<h3>Usage<\/h3>\n\n<h4>Basic Usage<\/h4>\n\n<p>Once configured, the widget will automatically appear on all pages of your site based on your position setting.<\/p>\n\n<h4>Shortcode Usage<\/h4>\n\n<p>Add the widget to specific pages or posts:<\/p>\n\n<pre><code>[callagai_widget]\n<\/code><\/pre>\n\n<p>Use custom settings per page:<\/p>\n\n<pre><code>[callagai_widget api_token=\"your-token\" assistant_id=\"your-assistant-id\" position=\"bottom-right\"]\n<\/code><\/pre>\n\n<h4>Widget Usage<\/h4>\n\n<ol>\n<li>Go to Appearance &gt; Widgets<\/li>\n<li>Drag \"Call Agent AI\" widget to your desired widget area<\/li>\n<li>Configure the widget settings (or leave empty to use global settings)<\/li>\n<li>Save<\/li>\n<\/ol>\n\n<h3>Support<\/h3>\n\n<p>For support, please visit:\n* Documentation: <a href=\"https:\/\/callagentai.gitbook.io\/docs\/installation-and-setup\/voice-and-chatbot-web-agent\/wordpress\">https:\/\/callagentai.gitbook.io\/docs\/<\/a>\n* Email: accounts@callagentai.com\n* Dashboard: <a href=\"https:\/\/admin.callagentai.com\">https:\/\/admin.callagentai.com<\/a><\/p>\n\n<h3>Privacy<\/h3>\n\n<p>This plugin connects to Call Agent AI servers to provide AI conversation functionality. When users interact with the widget:\n* Audio\/text data is transmitted to Call Agent AI servers for processing\n* Conversations are stored for analytics and improvement\n* No personal data is collected without user consent\n* All data transmission is encrypted via HTTPS\/WSS<\/p>\n\n<p>For more information, see:\n* <a href=\"https:\/\/callagentai.com\/data-privacy-policies\">Call Agent AI Privacy Policy<\/a>\n* <a href=\"https:\/\/callagentai.com\/ai-terms-and-conditions\">Call Agent AI Terms of Service<\/a><\/p>\n\n<h3>Third-Party Services<\/h3>\n\n<p>This plugin relies on CallAgentAI, an external AI service, to provide voice call and chat functionality.<\/p>\n\n<p><strong>Service Provider:<\/strong> Call Agent AI\n<strong>Website:<\/strong> <a href=\"https:\/\/callagentai.com\/wordpress-ai-voice-chat-assistant\/\">https:\/\/callagentai.com<\/a>\n<strong>Dashboard:<\/strong> <a href=\"https:\/\/admin.callagentai.com\">https:\/\/admin.callagentai.com<\/a><\/p>\n\n<p><strong>What data is sent:<\/strong>\n* Audio data during voice calls\n* Text messages during chat conversations\n* Your API token and Assistant ID for authentication<\/p>\n\n<p><strong>Legal Documents:<\/strong>\n* Terms of Service: <a href=\"https:\/\/callagentai.com\/ai-terms-and-conditions\/\">https:\/\/callagentai.com\/ai-terms-and-conditions<\/a>\n* Privacy Policy: <a href=\"https:\/\/callagentai.com\/data-privacy-policies\/\">https:\/\/callagentai.com\/data-privacy-policies<\/a><\/p>\n\n<!--section=installation-->\n<h4>Automatic Installation<\/h4>\n\n<ol>\n<li>Log in to your WordPress admin panel<\/li>\n<li>Navigate to Plugins &gt; Add New<\/li>\n<li>Search for \"Call Agent AI\"<\/li>\n<li>Click \"Install Now\" and then \"Activate\"<\/li>\n<\/ol>\n\n<h4>Manual Installation<\/h4>\n\n<ol>\n<li>Download the plugin zip file<\/li>\n<li>Log in to your WordPress admin panel<\/li>\n<li>Navigate to Plugins &gt; Add New &gt; Upload Plugin<\/li>\n<li>Choose the zip file and click \"Install Now\"<\/li>\n<li>Activate the plugin<\/li>\n<\/ol>\n\n<h4>Configuration<\/h4>\n\n<ol>\n<li>Go to Settings &gt; Call Agent AI<\/li>\n<li>Sign up at <a href=\"https:\/\/admin.callagentai.com\">admin.callagentai.com<\/a> if you haven't already<\/li>\n<li>Create an AI assistant in your dashboard<\/li>\n<li>Generate an API token from the API Tokens section<\/li>\n<li>Copy your Assistant ID from the assistant settings<\/li>\n<li>Paste both values in the plugin settings<\/li>\n<li>Add your WordPress website URL to CORS in assistant settings<\/li>\n<li>Enable the widget and choose its position<\/li>\n<li>Save your settings<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"do%20i%20need%20a%20call%20agent%20ai%20account%3F\"><h3>Do I need a Call Agent AI account?<\/h3><\/dt>\n<dd><p>Yes, you need a CallAgentAI account to use this plugin. You can sign up for a free trial at <a href=\"https:\/\/admin.callagentai.com\">admin.callagentai.com<\/a>.<\/p><\/dd>\n<dt id=\"is%20there%20a%20free%20trial%3F\"><h3>Is there a free trial?<\/h3><\/dt>\n<dd><p>Yes! New accounts receive free trial minutes to test the service.<\/p><\/dd>\n<dt id=\"how%20do%20i%20create%20an%20ai%20assistant%3F\"><h3>How do I create an AI assistant?<\/h3><\/dt>\n<dd><p>After signing up, log in to your Call Agent AI dashboard and navigate to the Assistants section. Click \"Create Assistant\" and configure your AI's personality, voice, and knowledge base.<\/p><\/dd>\n<dt id=\"where%20can%20i%20find%20my%20api%20token%3F\"><h3>Where can I find my API token?<\/h3><\/dt>\n<dd><p>In your Call Agent AI dashboard, go to Settings &gt; API Tokens. Click \"Generate New Token\" and copy the token.<\/p><\/dd>\n<dt id=\"where%20can%20i%20find%20my%20assistant%20id%3F\"><h3>Where can I find my Assistant ID?<\/h3><\/dt>\n<dd><p>In your Call Agent AI dashboard, go to Assistants, select your assistant, and you'll find the Assistant ID in the URL or settings page.<\/p><\/dd>\n<dt id=\"can%20i%20use%20different%20assistants%20on%20different%20pages%3F\"><h3>Can I use different assistants on different pages?<\/h3><\/dt>\n<dd><p>Yes! You can use the shortcode with different assistant IDs:\n    [callagai_widget assistant_id=\"your-assistant-id\"]<\/p><\/dd>\n<dt id=\"can%20i%20customize%20the%20widget%20appearance%3F\"><h3>Can I customize the widget appearance?<\/h3><\/dt>\n<dd><p>The widget design is optimized for user experience. You can choose the position (bottom-right, bottom-left, top-right, top-left). Custom styling can be added via CSS.<\/p><\/dd>\n<dt id=\"is%20the%20widget%20mobile-friendly%3F\"><h3>Is the widget mobile-friendly?<\/h3><\/dt>\n<dd><p>Yes, the widget is fully responsive and works on all devices including smartphones and tablets.<\/p><\/dd>\n<dt id=\"how%20are%20calls%2Fchats%20counted%3F\"><h3>How are calls\/chats counted?<\/h3><\/dt>\n<dd><p>Each conversation uses minutes from your account based on duration. Check your Call Agent AI dashboard for detailed usage statistics.<\/p><\/dd>\n<dt id=\"can%20i%20track%20conversations%3F\"><h3>Can I track conversations?<\/h3><\/dt>\n<dd><p>Yes, all conversations are logged in your Call Agent AI dashboard where you can view transcripts, analytics, and insights.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.2.4<\/h4>\n\n<ul>\n<li>Added clickable links in chat messages (URLs now open in new tab)<\/li>\n<li>Added End Chat button to close widget and reset for fresh conversation<\/li>\n<li>Added transcript_link template variable for emails\/SMS<\/li>\n<\/ul>\n\n<h4>1.2.3<\/h4>\n\n<ul>\n<li>Fixed email and SMS notifications not sending when user closes browser\/tab<\/li>\n<li>Added beforeunload handler for reliable call\/chat end signaling<\/li>\n<li>Fixed WebSocket race condition - delayed close to allow server post-call processing<\/li>\n<li>Added AI-generated chat\/call summary template variable support<\/li>\n<li>Improved email error logging and skip detection<\/li>\n<\/ul>\n\n<h4>1.2.2<\/h4>\n\n<ul>\n<li>Enhanced input sanitization with whitelist validation for position fields<\/li>\n<li>Improved register_setting configuration with proper sanitize_callback format<\/li>\n<li>Added strict type checking for input validation<\/li>\n<li>Enhanced color input validation for voice button settings<\/li>\n<\/ul>\n\n<h4>1.2.1<\/h4>\n\n<ul>\n<li>Feature UX and validation improvements<\/li>\n<li>Enhanced user experience for test assistant functionality<\/li>\n<\/ul>\n\n<h4>1.2.0<\/h4>\n\n<ul>\n<li>Added feature mode selection (both, chat_only, call_only)<\/li>\n<li>Users can now choose which features to enable for visitors<\/li>\n<li>Improved widget configuration options<\/li>\n<\/ul>\n\n<h4>1.1.0<\/h4>\n\n<ul>\n<li>Added account plan status display in admin settings<\/li>\n<li>Shows voice call and chat plan information<\/li>\n<li>Added upgrade prompts for inactive plans<\/li>\n<li>Improved admin settings UI with two-column layout<\/li>\n<\/ul>\n\n<h4>1.0.8<\/h4>\n\n<ul>\n<li>Added support for new message types: 'utterance', 'ended', 'pong'<\/li>\n<li>Added handling for live transcription (utterance) messages<\/li>\n<li>Added handling for session end with usage statistics<\/li>\n<li>Improved message type coverage for full backend compatibility<\/li>\n<li>Enhanced error handling and logging<\/li>\n<\/ul>\n\n<h4>1.0.7<\/h4>\n\n<ul>\n<li>CRITICAL: Fixed compatibility with backend message type changes<\/li>\n<li>Added support for 'assistant_text' message type from regular AI models<\/li>\n<li>Maintained backward compatibility with 'response' message type<\/li>\n<li>Plugin now works with latest backend changes for both Realtime and regular models<\/li>\n<\/ul>\n\n<h4>1.0.6<\/h4>\n\n<ul>\n<li>Fixed audio distortion in web calls with OpenAI Realtime models<\/li>\n<li>Added dynamic sample rate support (16kHz for regular models, 24kHz for Realtime)<\/li>\n<li>Fixed bidirectional audio\/text streaming for all AI models<\/li>\n<li>Improved audio quality to match callagentai.com main site<\/li>\n<\/ul>\n\n<h4>1.0.5<\/h4>\n\n<ul>\n<li>Performance optimizations for WebSocket connections<\/li>\n<li>Improved error handling for network issues<\/li>\n<\/ul>\n\n<h4>1.0.4<\/h4>\n\n<ul>\n<li>Added typing indicator for chat mode<\/li>\n<li>Improved message scrolling behavior<\/li>\n<\/ul>\n\n<h4>1.0.3<\/h4>\n\n<ul>\n<li>Fixed widget positioning on mobile devices<\/li>\n<li>Improved responsive design<\/li>\n<\/ul>\n\n<h4>1.0.2<\/h4>\n\n<ul>\n<li>Added support for custom greeting messages<\/li>\n<li>Bug fixes and stability improvements<\/li>\n<\/ul>\n\n<h4>1.0.1<\/h4>\n\n<ul>\n<li>Minor bug fixes<\/li>\n<li>Improved compatibility with various themes<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release<\/li>\n<li>Voice call functionality<\/li>\n<li>Text chat functionality<\/li>\n<li>Shortcode support<\/li>\n<li>WordPress widget support<\/li>\n<li>Customizable positioning<\/li>\n<li>Mobile responsive design<\/li>\n<\/ul>","raw_excerpt":"Add AI voice calls and chat to your WordPress site to automate customer support, capture leads, and book appointments 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